Customer Solutions Engineer

FLYR

Los Angeles, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: Technology
  • Post Date: 10/12/2021
  • Email: lana@flyrlabs.com
  • Website: flyrlabs.com
  • Company Address: 22 Rausch St Suite 2, San Francisco, CA

About FLYR

FLYR's FusionRM platform helps some of the world's largest airlines produce a more intelligent way of forecasting price elasticity and demand for seats, ancillary products, and bundled offers. The end result? Continuously optimized, real-time pricing power.

Job Description

Our Vision
We are on a path to become the single largest provider of commercial intelligence and automation across the travel and transportation industry.
 
Starting with airlines, we provide the Cirrus Revenue Operating System™ that reshapes how travel and transportations businesses plan their commercial operation. We displace legacy data, forecasting, pricing, and reporting solutions with a single enterprise SaaS platform that leverages the latest advancements in deep learning, cloud computing, and user experience.
 
Our hyper-accurate contextual forecasts enable the most effective scheduling, marketing, and leadership decisions while directly managing the pricing for billions of dollars worth of product and revenue.
 
We are looking for an exceptional Customer Solutions Engineer to join our Customer Delivery team.  You will report to one of our AI Customer Delivery managers and serve in a key customer-facing role. You will be engaging with senior stakeholders at our airline customers to ensure successful customer implementations of FLYR’s advanced CirrusTM Revenue Operating System for airlines.
 
We get particularly excited about highly curious, detail-oriented, and independent team members that want to join us on our journey, thriving on successful customer adoptions, digging deeper to understand customer technical issues during implementation, and highly competent at facilitating the communication between technical and business-centric parties alike.
 
What will your destination look like?
-Directly engage with our airline customers’ executives, subject matter experts, and business leads
-Serve as one of the customer’s primary points of contact from initial customer onboarding through to
production operations.
-Build an understanding of our customers’ revenue management systems, business processes, and data
so FLYR can onboard a new airline customer onto our platform
-Provide guidance to customers on the implementation, integration, and configuration of FLYR’s products
-Assist FLYR’s Customer Delivery managers with the day-to-day project management and relationship
management with our airline customers.
-Coordinate with customer and with FLYR engineering and operations teams on service delivery
escalations arising from underlying issues in customer data
-Work closely with Product and Engineering teams to suggest improvements for both customer
onboarding processes and FLYR’s products
 
What can you bring on this trip?
3-5+ years post-degree experience working directly with clients including driving discussion, presenting
findings, and facilitating progress while maintaining strong client relationships
-Past career experience in software services delivery or implementation consulting role highly preferred
-Competent in SQL - you can investigate data quality issues and perform analysis on large datasets in
SQL
-Experience/exposure to software development methodologies (SCRUM/Agile) and supporting tooling
(Git)
-Domain knowledge of airline revenue management or related areas of airline commercial operations is
ideal, but not required
-Strong organizational and project management skills
-Experience with data visualization and operation or executive reporting (Tableau, Looker, etc.)
-Fluent and effective communication, presentation and documentation skills, both-written and verbal
-You are based in the Los Angeles Metropolitan area
 
Benefits:
-Equity in Series B startup with high growth potential
-Comprehensive healthcare plans (Choice of PPO & HMO available)
-Generous PTO policy and flexible working arrangements
-401K with company match
 
Candidate Selection Process
Initial Screen - Active candidates are screened against the criteria listed above
Introductory Call - A FLYR team member will reach out for an initial call to learn more about each other.
Technical Assignment - A technical assignment utilizing necessary skills listed above provided on a take-home basis.
Technical Video Interview - A joint technical exercise session utilizing necessary skills listed above with a FLYR team member.
Onsite/Virtual Onsite - A series of meetings with the hiring team/team members to finalize our evaluation of each candidate. 
 
About FLYR’s product
Cirrus™, our Revenue Operating System, is deployed by major commercial airlines both internationally and domestically. Cirrus leverages an extensive data- and deep learning infrastructure that was built from the ground up to solve airlines’ most complex commercial challenges.
 
Founder Alex Mans started FLYR in 2013, initially with the intent to remove inefficiencies in airline pricing for travelers. Since then, we've shifted focus to address the forecasting and pricing problems at the core of major airlines, and we have built a team with a wide range of experiences in enterprise technology, aviation, and entrepreneurship. We are a dynamic and fast-growing travel tech start-up headquartered in the SoMa neighborhood in San Francisco with a European development hub in Krakow, Poland.
 
Impact of COVID-19
While the effects of COVID-19 on commercial aviation (our primary client base) have been widely publicized, demand from airlines around the globe has exceeded all expectations. On the back of incredible outperformance compared to legacy incumbents in our space, we are on track for an exceptionally strong 2021 and beyond. While the road to travel recovery isn’t easy, you won't find any other industry as dedicated to continuous improvement and reinvention.
 
Our Commitment to Fairness
At FLYR, we are proud to be an equal opportunity workplace and embrace a commitment to have our teams better reflect the world around us as we scale the business.

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