- Job Type: Full-Time
- Function: Engineering Software
- Industry: Technology
- Post Date: 05/02/2021
- Website: gladly.com
- Company Address: 201 California St Suite 1400, San Francisco, CA, 94111
About GladlyGladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like JetBlue, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage.
How do you contact companies you do business with? Voice, chat, email, SMS, social media? Gladly was built to help rethink how the world’s top brands communicate with their customers.
We're currently hiring software engineers to join our growing team in San Francisco.
What’s life at Gladly like?
We’d like to give you a good idea of what it's like to work at Gladly. We value the strength of our team above everything else. We believe in open communication and in sharing opinions, not in micromanagement. We openly discuss all aspects of our business, and avoid internal politics. We learn from each other, and we help each other learn. We focus on a common goal, which is the success of our customers, and through it the success of our business and our people. We have a collaborative culture of mutual respect - many of us are working together for a second and even a third time. We have a strong work ethic, but value life outside of work, so we don't spend our entire lives in the office. Come join us!
What You’ll Do:
Build robust, scalable and fault-tolerant services
Drive implementation of front-end aspects of our product alongside UX designers and back-end focused engineers
Create amazing user experiences, across the entire product
Engage in architectural design discussions, where your innovations and breakthroughs help to shape product direction
Contribute to an environment of mutual respect and learning, relying on each other’s input to continuously improve
See your projects through from concept to production
About the Team:
We’re small, so every person on the team can make a big impact. We're a collaborative team with a focus on effective engineering; we’re not just hacking to meet deadlines. Our environment promotes inclusion, innovation, mutual respect, and learning from each other. We offer everyone a wide range of responsibility, and opportunities to learn as we grow. Bring your best abilities to the table to help us solve challenging engineering problems: cloud infrastructure; creating the best of user experiences; building robust, scalable, reliable architecture. If your goals include diving into development projects you haven’t tried before and building new skills, this is the place to do it. We encourage taking on projects outside their comfort zone.
Our system is a microservice architecture built primarily in Go and Node/React with Kafka used as a message bus. Services are deployed as Docker containers running under Kubernetes on AWS.
Above all, we’re looking for individuals with a genuine passion for solving problems, who contribute their best work as part of a team, and just get stuff done.
Demonstrate high-quality software craftsmanship; via various project work or a history of building great products
Can see the big picture: You’re able to understand requirements from other points of view, beyond just the spec. Whether building an internal developer tool or working on a critical UI feature used by millions, your sharp design sense and focus on quality and simplicity ensures a great end-to-end user experience
Propensity for shipping product and iterating quickly
Demonstrate strong ownership of and responsibility for what you build
Versatile engineer able to work across various projects
Pragmatic: Successfully balance exploring new solutions with leveraging the best tool for the job at hand
Any production experience using modern UI frameworks (such as React) is a plus
Previous work on large-scale web applications with reusable component architecture desired
Gladly is proud to be an equal employment workplace and an affirmative action employer.