An amazing customer service experience can make your day. But a really terrible one can also ruin it. No one likes to be treated like a ticket or case number. But these days, even if companies want to build authentic relationships with their customers, they can’t – their systems don’t enable it. That’s where Gladly comes in - we believe exceptional customer service is about putting people at the center, not cases or tickets, to let the world's greatest brands treat their customers as people, nurture relationships and ultimately drive revenue as a result. Enterprise companies want to build empathetic relationships with their customers and Gladly provides a platform that empowers companies to have conversations across any channel, from text to tweet.
We are in search of an Account Executive to be based out of New York. Successful Account Executives will have a proven track record of building strong pipelines and rapidly closing business. Our ideal candidates are self-directed and thrive in an early stage environments, apply a consultative approach, and excel in setting and surpassing customer expectations. This person has a strong passion for customer success and will focus on obtaining and retaining referenceable customers. We’re looking for someone who has strong execution skills, is focused, responsible and accountable.
As an entrepreneur, our account executive understands the demands of an early stage company and works with the team in a collaborative, problem solving manner. We’re looking for someone who has strong execution skills, is focused, responsible and accountable. Your activities in prospecting and closing will be supported by strong lead generation and awareness efforts.
Responsibilities and Expectations
What’s life at Gladly like?
We’d like to give you a good idea of what it's like to work at Gladly. We value the strength of our team above everything else. We believe in open communication and in sharing ideas, not in micromanagement. We openly discuss all aspects of our business, and avoid internal politics. We learn from each other, and we help each other learn. We focus on a common goal, which is the success of our customers, and through it the success of our business and our people. We have a collaborative culture of mutual respect - many of us are working together for a second and even a third time. We have a strong work ethic, and value life outside of work. Check out the latest and greatest Gladly updates in our blog. Come join us!