Gladly is all about putting people at the heart of customer service, as we're creating the platform that lets the world's greatest brands treat their customers as real people, build relationships and deliver happiness. We're still a new company, but we are working with great customers like JetBlue, Hyatt, Porsche, and Tory Burch.
As we build the platform that changes how leading enterprise companies interact with their customers, we're looking for a security and compliance professional to ensure all data customers entrust to these brands are always protected, private, and secure. We'll also look to our Security and Compliance Manager to advocate data security on behalf of our internal teams and customers – not just because it's the law, but also because our company philosophy embraces this attitude and commitment.
What You'll Do:
The Cloud Security and Compliance Manager is a key member of our growing Information Security team and will be responsible for leading teams across the organization to implement security controls and processes, coordination of PCI, SOC, ISO HIPAA audits, control definitions, policy creation, and security and awareness training. You will interact with many other internal teams to lead and deliver best-in-class products in an exciting fast-paced environment. Dynamic, smart people and inspiring, innovative technologies are the norms here.
Our ideal candidate
We are seeking a self-starter with strong leadership capabilities to set the vision for the team. Someone with the ability to communicate effectively both written and verbal, with technical and non-technical multi-functional teams.
About the Company:
Gladly is the customer service platform for the 21st century consumer, enabling B2C companies to focus on people talking to people throughout a lifetime of naturally productive conversations. Gladly enables companies to converse seamlessly across voice, email, SMS, chat and social media with a modern, simple messaging interface lets agents start work in minutes not days. Real-time analytics amplify the voice of the customer and reveal how key topics are trending over time.
With Gladly, agents are empowered to be naturally productive, customers feel known and cared for, and companies build brand loyalty through consistently positive experiences fit for every consumer, from age 18 to 80. Gladly is based in San Francisco and funded by Greylock Partners and NEA. Learn more about the company and our team here.